Get In Touch

Send us a Message

Contact Information

Office Address

187 St Paul's Rd, Balsall Heath, Birmingham, B12 8LZ

Phone Number

+44 73 6767 4444

Email Address

[email protected]

Opening Hours

Fri: 09:00AM – 09:00PMn Saturday: 09:00AM – 08:00PM Sunday: Closed

Tell Us What Went Wrong

At AUTORIDE LTD, we value every customer’s experience. While we aim to deliver professional and reliable service, we understand that sometimes things don’t go as expected. If you’ve experienced an issue, we want to know about it — and we’re committed to resolving it fairly and efficiently.

Your Information Matters

Any personal details you share with us will be treated with respect and stored securely, in line with UK data protection laws.

We're here

Submit your complaint now using the form below, or reach out to our team via phone or email. We’re listening — and we’re ready to help.

How Can You Make a Complaint?

Making a complaint is simple. You can contact us in any of the following ways:

Contact

[email protected]
Call us: +44 (0) 7367 674444
Write to us

What happens next ?

What Information Should You Provide?
To help us review your case promptly, please include the following:

Your full name and contact details

A clear summary of what happened

Any dates or reference numbers (if applicable)

What outcome or solution you are hoping for

What Happens Next?
Once we receive your complaint, we’ll acknowledge it within 3 working days.

We aim to provide a full response within 8 weeks.

If we need more time, we’ll explain why and let you know when you can expect to hear from us.

Still Not Satisfied?
If you’re unhappy with the outcome or haven’t heard from us after 8 weeks, you can contact the Financial Ombudsman Service (FOS) — an independent service that helps resolve disputes between consumers and financial firms.